Modern Complaint Management System

Streamline your complaint resolution process with AI-powered efficiency

Secure & Reliable

Enterprise-grade security

Fast Resolution

AI-powered processing

User Friendly

Intuitive interface

Why Choose Power-CMS?

Experience the next generation of complaint management with cutting-edge features

Quick Resolution

Automated routing and prioritization for faster complaint resolution

24/7 Availability

Round-the-clock complaint submission and tracking system

Analytics Dashboard

Comprehensive insights and reporting on complaint patterns

Multi-channel Support

Support for web, mobile, and social media complaints

Our Complete Workflow Process

End-to-end complaint resolution workflow from registration to completion with full transparency

User Registration & Roles

Step 1

Create users with specific roles (Admin, Manager, Developer, Customer)

Admin: Full system access
Manager: Team management
Developer: Task execution
Customer: Complaint submission
Role-based accessUser managementPermission control
Supported Files:
PDFIMGXLSDOC

Complaint Registration

Step 2

Customers register complaints with detailed information and attachments

Form-based submission
Category selection
Priority assignment
File uploads (PDF, Images, Excel)
Multi-file uploadAuto-categorizationPriority scoring
Supported Files:
PDFIMGXLSDOC

Task Creation & Assignment

Step 3

Manager creates tasks and assigns to specific developers with deadlines

Task creation with attachments
Developer assignment
Deadline setting
Priority classification
Smart assignmentDeadline trackingProgress monitoring
Supported Files:
PDFIMGXLSDOC

Developer Work & Updates

Step 4

Developers work on assigned tasks with progress updates and file attachments

Task acceptance
Progress tracking
Intermediate updates
Work documentation
Real-time updatesFile attachmentsProgress reporting
Supported Files:
PDFIMGXLSDOC

Quality Assurance

Step 5

Comprehensive testing and quality checks before final delivery

Code review
Testing phase
Bug fixes
Quality validation
Automated testingQuality metricsApproval workflow
Supported Files:
PDFIMGXLSDOC

Task Completion & Analytics

Step 6

Final review, completion, and performance analytics

Customer approval
Performance analytics
Documentation archive
Report generation
Analytics dashboardReport generationPerformance tracking
Supported Files:
PDFIMGXLSDOC

Workflow Progress Tracking

User
Complaint
Task
Developer
24-48 Hours
Avg. Resolution Time
98.5%
Success Rate
156
Active Tasks
4.9/5.0
Customer Satisfaction

Company Details

Manage your company information with full edit and delete capabilities

Company Information

Company Name
Powersoft360
Address
Markaz Ibn-e-Abbas Road, Near Jinnah Park,G.T Road, Gujranwala, Pakistan
Phone
+92 (55) 4 55 6056
Email
info@powersoft360.pk
Website
support@powersoft360.pk
300+

Total Complaints

Registered in system

+12% this month
1,089

Resolved

Successfully closed

98.5% success rate
145

In Progress

Currently being handled

Avg. 24h resolution